The “F” Word Anonym / February 24, 2014 “Failure” is health care’s “F” word. Admittedly nobody likes to fail but many leaders, successful companies and entire sectors have learned to not only accept failure but to expect and celebrate it. Read more
Listening to Patients and Improving Care Anonym / February 13, 2014 I recently watched a YouTube video that I’m sure a lot of people reading this will have seen by now because it’s received attention across the globe. Read more