Health Quality Ontario has just updated the information available on its website showing how well long-term care is being delivered in the province. It puts a fresh face on the largest, longest-running data collection and reporting system in Canada for quality of care information on long-term care homes.
With these homes having a resident population with increasingly complex care needs, the evidence suggests the quality of care provided to those residents is improving in many respects, but that more can be done.
Public reporting on health system performance is an essential part of health care improvement. This we know. But in order for such reporting to be effective, the data being reported has to be read and, if necessary, acted upon by those for whom it is intended.
When you’re on the receiving end of a complaint, it can sting. I know from experience that sinking feeling of having disappointed those I am committed to serving.
The newly submitted 2016/17 Quality Improvement Plans are now available for your review – each tells a story of commitment to quality.
Health Quality Ontario’s latest report focuses on the challenges faced by Ontario’s informal and unpaid caregivers who look after long-stay home care patients.