Ignoring Complaints Is Not an Option Dr. Joshua Tepper / June 17, 2016 When you’re on the receiving end of a complaint, it can sting. I know from experience that sinking feeling of having disappointed those I am committed to serving. Read more
Teachable Moments: Learning from Patient Complaints Anonym / September 15, 2015 Newly implemented government regulations are set to improve the state of patient relations in hospitals across Ontario. Read more