Moving from good to excellent in the delivery of quality health care is a journey that will never end – better has no limit.
We made a mistake.
We commit to doing better in the future.
Nobody wants to start a conversation this way.
“The overcrowding of emergency departments is probably the largest impediment in our health care system to deal(ing) with any surge event,” the Ontario-based Centre for Excellence in Emergency Preparedness wrote a decade ago.
Living with dementia in a long-term care home without being automatically restrained with anti-psychotic drugs if you experience agitation or aggression.
A high-quality health care system cannot exist without the active and meaningful participation of patients and the public.