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About Us

Executive Team

Anna Greenberg

In November 2018, Anna was appointed by the Board to serve as Health Quality Ontario’s interim president and CEO. Anna’s permanent role is HQO’s VP, Health System Performance.

As VP of Health System Performance, Anna oversaw the expansion of tailored reports to individual clinicians in family practice, long-term care and specialty care to support local improvement in patient care. She also expanded Health Quality Ontario’s routine public reporting of complex information on how well the health system is performing.

Previously, Anna was Director, Strategic Policy at the Ministry of Health and Long-Term Care in Ontario. She also spent over a decade in leadership roles in the cancer system where she spearheaded Ontario’s first publicly-reported system performance measurement cancer tool and led cancer system planning, policy development and knowledge management at Cancer Care Ontario, Princess Margaret Hospital/ University Health Network, and the Canadian Partnership Against Cancer.

Anna holds a Masters in Public Policy from the Goldman School of Public Policy at University of California at Berkeley and a Bachelor of Arts from McGill University.

Dr. Irfan Dhalla

Irfan is a general internal medicine physician who has been with Health Quality Ontario since 2013.

As VP, Evidence Development and Standards Irfan has led the development and execution of a provincial strategy to change the way Health Quality Ontario makes recommendations about funding and standards of care.

Under his leadership, HQO’s health technology assessment program has been revitalized and now serves as the main source of recommendations (through the Ontario Health Technology Assessment Committee) for decisions about which health care services and medical devices should be publicly funded in Ontario.

With colleagues across Health Quality Ontario, he also has led the development of HQO’s quality standards program, and he also provides oversight of HQO’s clinical efficiency and payment modernization program.

Prior to joining Health Quality Ontario, Irfan held a variety of roles at St. Michael’s Hospital, the Institute for Clinical Evaluative Sciences, Women’s College Hospital and the Toronto Central Community Care Access Centre. He continues to practice general internal medicine at Unity Health Toronto and is an Associate Professor in the Department of Medicine and the Institute for Health Policy, Management and Evaluation at the University of Toronto.

Irfan holds a Bachelor of Applied Science in Engineering Physics from the University of British Columbia, a Doctor of Medicine from the University of Toronto, and a Master of Science in Health Policy, Planning and Financing from the London School of Economics. He is nearing completion of a Master in Health Care Management from Harvard University.

Lee Fairclough

Lee joined Health Quality Ontario in 2014 as VP, Quality Improvement. In this capacity she has:

  • Led the design and implementation of Health Quality Ontario’s quality improvement programs (18) that establish goals for improvement, support implementation, and ensure the accelerated spread of proven models of care. Programs involve all sectors of the health system including hospital, primary care, long-term care, mental health services and home care.

  • Since October 2018, she has provided executive leadership for Health Quality Ontario’s digital programs and platforms.

  • And, she participates in many external advisory committees including as member of the Executive Oversight of the Ontario Palliative Care Network and Ontario Ministry of Health and Long-Term Care’s Clinicians Digital Council.

She is the former VP, Strategy, Knowledge Management and Delivery at the Canadian Partnership Against Cancer and member of the inaugural executive team that established the national organization responsible for improving cancer control in Canada. Lee also held a variety of roles at Princess Margaret Hospital/University Health Network and was Director of the Toronto Regional Cancer program when it was first established.

Lee holds an undergraduate degree in Biology and Mathematics from McMaster University and was trained as a Medical Radiation Technologist through Sunnybrook Health Sciences Centre and the University of Waterloo. For four years, she sat as a member of the CIHR Institute Advisory Board for Health Services Policy Research and is currently an Adjunct Professor with the Institute for Health Policy Management and Evaluation, University of Toronto.

David Kaplan

David is the Chief, Clinical Quality at Health Quality Ontario. Prior, David held the position of Provincial Primary Care Quality Lead at Health Quality Ontario which he maintains. He is a family physician who practices comprehensive family medicine.

As Chief, Clinical Quality, he provides leadership and oversight to a team of local clinical quality leads and disease-specific clinical quality leads. For example, he chairs the Provincial Quality Implementation Committee that brings together Provincial and Regional Clinical Leads for quality, establishing direction and promoting quality and quality improvement across Ontario. He also assists in developing strategic clinical partnerships in support of Health Quality Ontario’s mandate and supporting the government’s agenda. He also identified opportunities to support a provincial quality agenda with input and participation among a robust provincial network of clinicians.

Additionally, David provides expert clinical leadership to Health Quality Ontario’s focus on primary care quality and quality improvement. He chairs the Primary Care Quality Advisory Committee, a group of experts and leaders in Ontario that advises on the direction of Health Quality Ontario’s primary care strategy. This includes establishing a comprehensive approach to supporting and motivating quality improvement and change management in primary care on a large scale, leveraging existing networks and key foundations already established within the sector. 

David was Family Physician-in-Chief (Interim) and Medical Program Director at North York General Hospital from 2006-2008. He has held regional primary care leadership roles in the Central Local Health Integration Network, both as Primary Care Physician LHIN Lead and Primary Care Lead for Diabetes and Chronic Disease Management and Prevention. David holds both a medical degree and a Master’s Degree in Health Policy, Management and Evaluation from the University of Toronto where he is now an Associate Professor.

Michelle Rossi

Michelle joined Health Quality Ontario in 2013. While at Health Quality Ontario, she has influenced policy and legislative change in Ontario’s health system via:

  • The review of the Quality of Care Information Protection Act to improve the identification and investigation of critical incidents

  • Design of an Ontario Patient Safety Learning System

  • Design of the diagnostic imaging peer review program

  • Modernization of Ontario’s Radiation Protection Legislation report

  • Review of the Independent Health Facilities Act

Michelle is the former Director of Policy to the Ontario Minister of Health and Long-Term Care where she led a team responsible for providing strategic advice to the minister to ensure policy initiatives aligned with the goals and mandate of the government. She oversaw the movement of all policy items through an approvals process into successful implementation. She also fine-tuned her skills in developing and managing relationships with stakeholders to ensure policy initiatives aligned with the goals and mandate of the government.

Michelle holds a Master of Arts in Political Science from York University and a Bachelor of Arts in Political Science from Carleton University.

Jennifer Schipper

Jennifer joined Health Quality Ontario in 2014 as Chief, Communications and Patient Partnering where she:

  • Built Health Quality Ontario’s brand strategy (including defining its brand narrative and brand character)

  • Re-built its communications offering, bringing HQO communications into the 21st century by modernizing their communications channels into a multi-faceted digital effort

  • Established Health Quality Ontario’s patient partnering program to build the capacity of health care professionals, patients and caregivers across the system to effectively partner with each other to improve health care quality

Jennifer is a former Senior VP of a North American public relations agency (Environics Communications) where she led the Health Sciences Practice and provided oversight to the Government Relations practice. She served a diversity of clients including government agencies, hospitals, home care organizations, long-term care homes, patient groups, professional associations and others on prominent health and health system issues. Before joining Environics, and for close to 10 years, she was the Director of Public Relations for a Canadian hospital and academic health science centre.

Jennifer holds a Master of Arts from the University of Michigan and a Bachelor of Arts from McGill University. She is also accredited with the International Association of Business Communicators and has sat on boards and board committees for several non-profit organizations in health, community service and the arts.

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