Focusing on the quality of care in emergency departments, this program builds a culture of continuous improvement. It is designed to help clinicians and hospitals in Ontario identify, audit and investigate underlying causes of return visits to their emergency departments and take steps to address them.
Supported by Health Quality Ontario, Access to Care and the Ministry of Health and Long-Term Care, the program is guided by an expert working group involved in all stages of its design.
Questions about participating in the Emergency Department Return Visit Quality Program? Contact us at EDQuality@hqontario.ca
Please note that the requirements for the January 2021 submission have been adjusted due to COVID-19.
Find out how 79 hospitals are using data on emergency department return visits to improve quality of care.
Read the report
Introductory Guidance: Read this guidance document for an overview of the program, including a timeline for program implementation
Frequently Asked Questions: Find the answers to common questions about the Emergency Department Return Visit Quality Program
How to Conduct an Audit Read this companion document to the Audit Template for step-by-step instructions on how to conduct an audit
- Audit Template: Download this template to record your audit results. You will submit the completed template as part of your annual submission to Health Quality Ontario
- Narrative Template: Download this template to describe your institution's experience in this program. You will submit the completed template as part of your annual submission to Health Quality Ontario
- Read our reports on the results from previous years of the Emergency Department Return Visit Quality Program
- View past webinars related to the Emergency Department Return Visit Quality Program
Adverse Events and Approach to Conducting Audits: Hear speakers define adverse events/quality issues and describe how their hospitals are approaching the audit process to identify and address them.
Acute Myocardial Infarction: Hear speakers discuss findings related to return visits for acute myocardial infarction and describe two initiatives to improve care for acute myocardial infarction patients
Paediatric Sepsis: Hear about one organization’s experience with paediatric sepsis and quality improvement initiatives to improve care for this condition; learn about tools and resources related to paediatric sepsis developed by Translating Emergency Knowledge for Kids (TREKK).
LEARN FROM PEER PARTICIPANTS
Learn how program participants are approaching the Emergency Department Return Visit Quality Program on Quorum, Ontario’s health care quality improvement community.