Quality Improvement in Primary Care

Dr. David Kaplan speaking at a conference

Primary care is a critical element of a high-quality health system.

Health Quality Ontario supports quality improvement in all primary care practice models. We develop, support and facilitate ways for primary care providers to build capacity and share knowledge to improve the quality of patient care.

To learn more, email PrimaryCare@HQOntario.ca

Dr. David M. Kaplan is Health Quality Ontario’s Provincial Clinical Lead, Primary Care.

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Ontario Pain Management Resources

The latest resources to support clinicians as they help patients manage pain.

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Ontario Primary Care Reporting Alliance

Read the plan from the Ontario Primary Care Reporting Alliance on streamlining reporting to primary care clinicians to make it more useful and less time-consuming. The Alliance are primary care partners from across the province.

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MyPractice Reports: Primary Care

These confidential and customized reports provide family physicians, community health centres and family health teams with data comparing their practices to what is happening provincially and suggested change ideas for improvement.

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Primary Care Experience Survey

Primary care providers can measure their patients’ experiences with the Primary Care Patient Experience Survey. Understanding patient perspectives can provide insight into current strengths and opportunities for improvement and inform the practice’s annual Quality Improvement Plan.

Download the Primary Care Patient Experience Survey in one of 12 languages: PDF Versions: English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese) Word Versions: English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese) Aboriginal Health Access Centre/Community Health Centre Versions (PDF): English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese) Aboriginal Health Access Centre/Community Health Centre Versions (Word): English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese)

Find additional support and answers about the survey in our Support Guide and Frequently Asked Questions.

If you have questions about the Primary Care Patient Experience Survey, please contact primarycare@hqontario.ca.

Advanced Access and Efficiency for Primary Care

Every day, primary care providers are faced with the challenge of balancing supply and demand to meet their patients’ needs. Busy waiting rooms and stressful workplaces are common – but they don’t have to be. As part of its work to foster quality improvement capacity in Ontario’s health system, Health Quality Ontario has developed Advanced Access & Efficiency resources and strategies to assist your primary care practice to see patients on the day they call in or on a day of their choosing. The program is designed to streamline the day, enrich the experiences of patients, and increase staff satisfaction.

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Quality Improvement Plans

A Quality Improvement Plan is a public commitment to meet quality improvement goals. By developing the plan, the organization outlines how it will address improving the quality of care it provides to its patients, residents or clients.

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Quality Standards in Primary Care

Quality standards outline what quality care looks like, based on the best evidence. They aim to help close the gaps between the kind of care Ontarians do and should receive. The full library of quality standards is available here.

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Choosing Wisely Canada

Choosing Wisely Canada helps physicians and patients have conversations about unnecessary tests, treatments and procedures.

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Primary Care Reports and Resources

View a list of reports currently available to support quality improvement for clinicians and teams practicing in primary care.

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Primary Care Sector Performance

Find out how Ontario’s primary care sector is performing

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E-LEARNING AND EVENTS

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Quality Improvement