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Policies and Procedures

Statement of Information Practices

Health Quality Ontario is committed to respecting your privacy and protecting personal information. The handling of personal information by Health Quality Ontario is governed by the Freedom of Information and Protection of Privacy Act (FIPPA).

External links disclaimer

Our website links to sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. Health Quality Ontario is not responsible for the content nor the privacy practices of other sites; we encourage you to examine each site's privacy policy and disclaimers and make your own decisions regarding the accuracy and reliability of material and information found. The linking to or from this site does not imply on the part of the Health Quality Ontario any endorsement or guarantee of any of the organizations or information (including the right to display such information) found on their respective websites. Health Quality Ontario does not assume and is not responsible for any liability whatsoever for the linking of any of these linked websites, the operation or content (including the right to display such information) of any of the linked websites, nor for any of the information, interpretation, comments or opinions expressed in any of the linked websites. Any comments or inquiries regarding the linked websites are to be directed to the particular organization for whom the particular websites is being operated.

What kind of information is collected when you visit our website?

When you browse or download information from our site, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed in aggregate by our communications staff to identify operational trends, performance issues and ways to improve our site. Standard information captured could include:

  • Internet Protocol (IP) addresses of the computers being used to access our sites;
  • the operating systems and the types and versions of browsers used to access our sites;
  • the Internet Service Providers used by visitors to our sites;
  • the dates and times users access our sites;
  • the pages visited;
  • the key words users enter into our search engine; and
  • the names and sizes of files requested.

Collection, Use and Disclosure of Personal Information

If you choose to provide us with personal information in an email we use that information to:

  • Acknowledge and respond to your message
  • Send information you have requested
  • Address your inquiry, complaint or concern

We treat emails the same way we treat letters sent to Health Quality Ontario and will not send unsolicited messages. When you subscribe for Health Quality Ontario e-updates, we will use the information you provide to deliver it. To unsubscribe, please contact us at or 416-323-6868 or 1-866-623-6868.

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