Collecting patient feedback, complaints and concerns can be a tremendous source of insight and allows health care organizations to track and identify key trends and opportunities for improvement in care.
We support organizations with improving their patient relations processes by providing resources on best practices, standardizing the data collection process and guides on how to best involve patients and caregivers in the development and maintenance of their patient relations practices.
For more information about patient relations, email our patient relations team at pt_rel@hqontario.ca