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The following guides provide more detail on the steps that the hospital, community care and long-term care sector can adopt to improve their patient relations processes.
Striving for excellence in patient relations processes in Ontario’s hospitals
An at-a-glance review of patient relations best practices, this guidance document provides a step-by-step approach to make improvements in patient relations. It also aligns with the requirements of regulations by the government to help standardize patient and caregiver feedback in hospital improvement processes. It includes examples of patient relations innovations and recommendations from Ontario and from other jurisdictions.
This guide details how Ontario’s hospitals can engage patients, caregivers and their family members to develop effective and inclusive patient relations processes.
This guide details how long-term care homes in Ontario can use a quality improvement approach to improve their complaints processes.
This guide details how Ontario’s 14 local health integration network home and community care services can use a quality improvement approach to improve their complaints processes.
Patient relations indicators were added to the Quality Improvement Plans as part of the 2018/19 priorities. To find out more, review the Quality Improvement Plan annual planning materials and technical specifications.
Learn about a multi-sector survey commissioned by Health Quality Ontario in fall 2015 to better understand how the hospital, community care and long-term care sectors handle patient complaints.
Share, learn and connect with others improving their patient relation processes
Patients, families and the public are central to improving health quality.
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