We would like to congratulate the more than 1000 healthcare organizations who submitted their Quality Improvement Plans (QIPs) for 2017/18
These plans and the recently published reports documenting work over the previous year are not only tangible evidence of the growing quality care culture in Ontario, they also deserve careful review because they show how specific organizations in the various sectors are translating the principles of quality care to make real change at the community level. The lessons and successes from these organizations can benefit others
It has long been recognized that how we pay for health care in Canada has resulted in a system that does not appropriately incentivize high-quality care along many of its six domains of quality.
Public reporting on health system performance is an essential part of health care improvement. This we know. But in order for such reporting to be effective, the data being reported has to be read and, if necessary, acted upon by those for whom it is intended.
The history of public reporting in Ontario is a short one. And its significance comes to a point as Health Quality Ontario publishes its 10th yearly edition of the performance of our health care system.
When you’re on the receiving end of a complaint, it can sting. I know from experience that sinking feeling of having disappointed those I am committed to serving.